Frequently Asked Questions related to our online payment portal.

Registration and Login

I forgot my username/password. How do I reset it?

From the logon page select the “Forgot Password?”. You will be guided through a few steps to successfully reset your password.

How do I change my password when logged in?

Under the “My Account” tab select “Update Login Information” and you can enter your new password.

How do I change my contact information?

Under the “My Account” tab select “My Profile” tab. Once you enter the new information select “Update” to save.

How do I cancel my account?

Under the “My Account” tab select “Manage/Delete Account”. From there you can select to cancel your account.

Payments

How long does it take for my payment to be made?

If you have initiated the payment by the cutoff time of 2pm EST your payment will be made within 3 business days.

How do I make a one-time payment?

From the landing page once you logon you are presented with your current bill details. You can select “Make a Payment” directly from there or you can make a one-time payment from the “Your One-Time Payment” screen under the “My Payments” tab.

How do I make, edit or delete a recurring payment?

From your “My Payments” tab you will select “Your Recurring Payments”. From there you can create a new recurring payment. If one is already created, you will have the ability to edit or delete that recurring payment.

How do create/edit my payment methods?

From your “My Payment” tab you will select “Add/Edit Credit Card” or “Add/Edit Bank Account”. You will then be able to add new payment methods. If a payment method already exists, you will be able to edit or delete that payment method.

Why is my payment still coming out of my account?

If you have not selected an end date or canceled your recurring payment it will continue to be paid. If you have setup payment via your bank, you will need to logon to your banks online payment system to cancel your payment.

How can I view my payment history?

Your payment history can be viewed under the “My Payments” tab in the “Payment History” section. Only payments made as a registered user will appear in Payment History. If you make a payment as a guest, it will not appear in Payment History. There is no limit to how long we will keep your payment history.

Why is my payment coming out of my old bank account?

Adding a new bank account to your payment method does not automatically apply to your recurring payment. You must go into edit your recurring payment to apply the correct payment method.

Are there any fees associated with my payments?

There are no fees associated with payments.

Can I use an international bank account to make a payment?

No. We can only accept U.S. bank account/routing information.

How long does it take my payment to be debited from my account?

Your payment should be debited from your account the next business day after your transaction was initiated (Send On Date). However, in some circumstances, depending on your financial intuition, it may take up to 2 days to post to your account. Please note that any payments entered after 3PM ET will be initiated the next business day.

I have moved. Why is my recurring payment still happening?

Payments are initiated and settled via a third party and not affiliated with the Rangview Metro District when you move out, you need to discontinue your recurring payments. Please contact Rangeview Metro District to obtain refund instructions.

What does ACH mean?

Electronic transfers to and from bank accounts in the United States are generally conducted through the Automated Clearing House (ACH) network. The transaction is governed by National Automated Clearing House Administration (NACHA) rules and requires your Routing/Transit and Bank Account numbers. The sender and receiver of ACH transactions agree to exchange this information and settle the payment terms under the same guidelines.

How do I locate my Routing/Transit Number and Bank Account number on my check?

How do I get a refund for a duplicate payment?

Please contact your Rangeview Metro District to obtain refund instructions.

Can I pay with my iPhone, Android, Blackberry or iPad?

Yes, our website utilizes mobile responsive technology and is compatible with most iOS and Android mobile devices.

Can I pay with a pre-paid debit card?

Most pre-paid debit cards that do not require a PIN (personal identification number) may be utilized to make a payment.

Why was my credit card declined?

Please ensure that you entered your credit card information correctly and that sufficient credit is available for the payment amount. Did you enter your CVV? (See CVV location below).

Is there a fee for each auto payment every month?

No.

I received a return notice, what does this mean?

You may receive a return notice for several reasons:

• Inaccurate bank or bank account information
• Inaccurate credit card information
• Your credit card has expired
• Insufficient funds or credit available

What happens if I need a refund?

Contact our customer service unit at (303)292-3456. One of our representatives will assist you in opening a refund request and submitting it for processing.

What will I see on my bank statement after I make my payment?

Bank statements are not uniform bank to bank; however, most major banks will utilize the “Pay To” portion of the electronic payment and therefore should

Will I receive a confirmation email when my payment has processed successfully?

Yes, if you are making a one-time payment as a Guest, you will receive a confirmation email to the address you submit when you initiate the payment. If you are a Registered User, you can enable your recurring payments for notifications by selecting the My Payments tab and then click View / Edit Recurring Payments next to the payment for which you would like to enable notifications. Your payment details will display.  Next, navigate to the bottom of the window and you can select which alerts you would like to receive.